Return policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@seree.co. If your return is accepted:

• US orders: you will receive a return label from us. We charge $8 for handling returns and the label is included.
• International orders: you will return the order at your own expense to:  seree,

  132 West 31st Street, 9th Floor, New York, NY 10001.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@seree.co.

How much is the return shipping fee?

• For US orders, we charge $8 for the return label and processing fee. 
• For international orders, you will handle your own return shipping fee. Orders outside of Germany, Australia, Canada, UK, and US may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.

Please note your original shipping fee is not refundable and will be deducted from the refundable amount.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

You have 14 days after receiving your item to request an exchange. To start an exchange, you can contact us at info@seree.co. If your exchange is accepted:

• US orders: you will receive a return label from us. We charge $8 for handling exchanges and the label is included.
• International orders: you will return the order at your own expense to: seree,

  132 West 31st Street, 9th Floor, New York, NY 10001.

Once we receive the returned item, we will ship the exchange item and you will receive an email update on shipping.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we will issue the refund to your original method of payment. Please note that original shipping charges are non-refundable.

From the day your return parcel is delivered to our warehouse, it takes up to 7 business days for our returns team to process. Once processed, they will send you a confirmation notice on the return.