Return policy

Return policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@seree.co. If your return is accepted, you can pack your orders and ship them to the below address:

seree, 154 Orchard St, apt 14, New York, NY 10002

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@seree.co.

How much is the return shipping fee?

Returns are at your own expense. Orders outside of the US may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we will issue the refund to your original method of payment. Please note that original shipping charges are non-refundable.

From the day your return parcel is delivered to our warehouse, it takes up to 7 business days for our returns team to process. Once processed, they will send you a confirmation notice on the return.